Terms & Conditions » VizAcademy UK

TERMS AND CONDITIONS OF EDUCATION

THROUGH THE EDUCATIONAL PLATFORM

1.GENERAL PROVISIONS

1.1. These Terms and Conditions define: 1.1.1 the type and scope of the service verifying whether the User meets the initial eligibility requirements for enrolment on a Course and reserving a place on the course at the date selected by the User, provided by VizAcademy via the Platform available at: https://www.vizacademy.co.uk,
1.1.2 the type and scope of continuing education services in non-school formats provided by VizAcademy using distance learning methods and techniques via the Educational Platform available at https://edu.vizacademy.co.uk, based on the concluded agreement for the delivery of the Course,
1.1.3 the terms and conditions of service provision via the Platform and the Educational Platform, including the technical requirements necessary for proper use of the Educational Platform,
1.1.4 the conditions for entering into and terminating the reservation agreement and the course delivery agreement,
1.1.5 the rules for processing Users’ personal data,
1.1.6 the rights and obligations of Users of the Platform and the Educational Platform, including the complaints procedure.
1.2. The User is obliged to read these Terms and Conditions prior to entering into the Reservation Agreement and the Course Delivery Agreement. Acceptance of the Terms and Conditions constitutes confirmation that the User is aware that entering into the agreement entails an obligation to make payment.
1.3. These Terms and Conditions are subject to applicable law, in particular the Act on the Provision of Electronic Services, the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws 2020, item 287, as amended, hereinafter referred to as the “Consumer Rights Act”), including the Act of 4 November 2022 amending the Consumer Rights Act, the Civil Code, and the Private International Law Act (Journal of Laws 2022, item 2337, hereinafter referred to as the “Amendment to the Consumer Rights Act”).

2.DEFINITIONS

2.1. Business Day – a day from Monday to Friday, excluding public holidays.
2.2. Enrolment Form – a form in which the User voluntarily provides the necessary personal data and other information required to conclude a Reservation Agreement for a Course selected by the User.
2.3. Registration Form – a form in which the User voluntarily provides the necessary information required to conclude an Agreement for the Delivery of the Course.
2.4. Conferences – an educational service in the form of live-streamed broadcasts enabling the User to participate in a remotely delivered Course via technical devices that allow the transmission of video and audio between the Lecturer and the User via the internet, conducted through the Educational Platform.

2.5. User Account – an individual access panel to the Educational Platform provided to the User upon registration, using a login and password created by the User.
2.6. Course – a 45-day paid continuing education service delivered by VizAcademy according to the Course Curriculum approved by a qualified academic team appropriate to the type of education provided, including Conferences, instructional videos, educational materials, and support services. The service is delivered using distance learning methods via the Educational Platform. Completion and successful passing of the Course entitles the User to receive a certificate of completion.
2.7. Instructional Materials – digital content created by VizAcademy in the form of tasks, graphics, and eBooks. These materials constitute digital content under the Act of 30 May 2014 on Consumer Rights, as well as works under the Act of 4 February 1994 on Copyright and Related Rights, with copyrights belonging to VizAcademy.
2.8. Platform – the website operated at https://www.edu.vizacademy.co.uk/ through which a place on a Course can be reserved.
2.9. Educational Platform – the online educational platform available at https://edu.vizacademy.co.uk, through which VizAcademy provides continuing education services as part of the Courses.
2.10. Verification Process – a service provided via the Platform involving checking, based on the User’s information and declarations in the Enrolment Form, whether the User meets the Course enrolment requirements in accordance with VizAcademy’s Statute.
2.11. Reservation Agreement – an agreement for reserving a place on a Course, concluded between the User and VizAcademy after successful completion of the verification process.
2.12. Course Delivery Agreement – an agreement under which VizAcademy delivers the educational service to the User in accordance with the Course Curriculum.
2.13. Educational Service – a continuing education service that enables Users to acquire and supplement knowledge, skills, and professional qualifications, delivered by VizAcademy via the Educational Platform using the Internet. The level of access to educational materials, functionalities, and services varies depending on the Course chosen by the User. The Educational Service is not considered an electronic service under Article 2, point 26 of the VAT Act and Article 7 of Regulation 282/2011 pursuant to Article 7(1) of Council Regulation (EU) No. 282/2011 of 15 March 2011 implementing Directive 2006/112/EC on the common system of value added tax, as it is not an automated service.
2.14. User – any adult natural person with full legal capacity, legal person, or organisational unit without legal personality but with legal capacity under the law, who, via the Platform, has concluded or is concluding a Reservation Agreement and a Course Delivery Agreement.
2.15. Terms and Conditions – these terms and conditions for the provision of services, along with their annexes.
2.16. Statute – the Statute of VizAcademy available at:
https://3dvizacademy.com/uploads/statut-placowki-ksztalcenia-ustawicznego-vizacademy.pdf

2.17. Support – an educational service consisting of providing Users with academic support via online communicators such as Skype by VizAcademy lecturers.
2.18. VizAcademy – VIZACADEMY, a Non-Public Institution of Continuing Education based in Warsaw at ul. Kolejowa 47, unit U-23, 01-210 Warsaw, entered into the register of non-public schools and educational institutions maintained by the Capital City of Warsaw under number 1240K, operated by the governing body VIZACADEMY Sp. z o.o., based in Chełmiec, ul. Rolna 23A, 33-395 Chełmiec, entered into the Register of Entrepreneurs of the National Court Register under number KRS 0000725092, REGON: 369803210, NIP: 7343557295, providing services via the Platform and Educational Platform. Contact Email: office@vizacademy.co.uk
2.19. Consumer – a natural person who enters into a legal transaction with VizAcademy not directly related to their business or professional activity, as defined in Article 221 of the Civil Code of 23 April 1964, as well as a natural person entering into an agreement directly related to their business activity, where it is evident from the agreement’s content that it does not have a professional character for that person, particularly considering the scope of their business activity made available under the regulations on the Central Register and Information on Economic Activity.

3.RULES FOR USING THE PORTAL

3.1. Through the Portal, the User may enter into a Reservation Agreement and an Agreement for the Delivery of the Course (hereinafter also referred to as the “Agreement”).
3.2. Upon conclusion of the Agreement for the Delivery of the Course, the User is granted access to the Educational Platform, in accordance with the schedule and option selected, which includes the services and functionalities specified for the chosen Course.
3.4. Access to the Educational Platform is granted to the User once the payment referred to in point 5 of the Terms and Conditions has been received, according to the selected Course. The User selects the Course at the time of enrolment, based on its description and price. After the payment has been processed, the User receives an email confirming the conclusion of the Reservation Agreement, followed by the Course Delivery Agreement, under the terms outlined in the Terms and Conditions.
3.5. Access to the Educational Platform is possible by logging in with a username and password. The User’s login is the email address provided during the ordering process via the Portal. An email will be sent to the address provided in the Portal’s order form, containing a link that allows the User to set their own password for the Educational Platform.
3.6. A User who has concluded an Agreement for the Delivery of the Course will receive access to the Educational Platform no later than 7 business days before the start of the selected Course.
3.7. Use of the Educational Platform is subject to a fee and is voluntary for the User.
3.8. The User is obliged to: 3.8.1. act in a manner that does not infringe the rights of other Users,
3.8.2. not share access credentials to the Educational Platform with unauthorised third parties, particularly the materials available via the Educational Platform,
3.8.3. not transfer, whether for payment or free of charge, the right to use the Educational Platform to third parties,
3.8.4. use the Educational Platform in accordance with these Terms and Conditions, applicable Polish law, social and moral norms, general rules of internet use, and in a manner that does not interfere with the proper functioning of the Educational Platform.
3.9. If the User takes actions contrary to the provisions of these Terms and Conditions or violates the rights of other Users, VizAcademy may notify the User of this via email, requesting that such actions be ceased. If the User does not immediately comply with this request, it will be considered a breach of the Terms and Conditions and may result in the User’s access to the Educational Platform being blocked.
3.10. VizAcademy is not responsible for how Users utilise the materials provided via the Educational Platform.
3.11. In order to ensure the highest level of data security and protection for the User, VizAcademy employs modern methods for securing accounts and communications within the Educational Platform

4.VERIFICATION PROCESS

4.1. Based on the information voluntarily provided by the User, VizAcademy offers the User a free service to check whether they meet the initial eligibility requirements for enrolling on the Course.
4.2. Providing information and declarations by the User is voluntary.
4.3. A User who has correctly completed the Enrolment Form, met the initial conditions for reserving a place on the Course, and made the reservation fee payment towards the Course, will receive an email to the address provided in the Form confirming the successful completion of the Verification Process and the conclusion of the Reservation Agreement.

5.RESERVATION AGREEMENT

5.1. The conclusion of the Reservation Agreement is conditional upon the successful completion of the Verification Process, acceptance of the Terms and Conditions, and the availability of places on the Course at the date selected by the User.
5.2. The content of the Reservation Agreement is made available to the User in the Enrolment Form and is also sent to the User’s email address along with confirmation of its conclusion.

6.WITHDRAWAL FROM THE RESERVATION AGREEMENT

6.1. The right to withdraw from the Reservation Agreement applies only to Users who have entered into the agreement with VizAcademy as Consumers.
6.2. The User may withdraw from the Reservation Agreement within 14 days of its conclusion, without giving any reason.
6.3. The User may withdraw from the Reservation Agreement by sending a written or electronic statement of withdrawal to the following email address: office@vizacademy.co.uk
6.4. VizAcademy provides a withdrawal form template for the Reservation Agreement as Appendix No. 1 to these Terms and Conditions.
6.5. In the event of a valid withdrawal from the Reservation Agreement by the User, VizAcademy is obliged to immediately, and no later than 14 days from receiving the withdrawal statement, refund all payments made by the User.

7.COURSE DELIVERY AGREEMENT

7.1. A User who has not withdrawn from the Reservation Agreement in accordance with point 6 of the Terms and Conditions will receive an email from VizAcademy regarding completion of the Registration Form.
7.2. Based on the information provided by the User in the Registration Form, VizAcademy will send to the User’s email address the content of the Course Delivery Agreement along with information regarding the payment.
7.3. Upon successful payment, the Course Delivery Agreement between the User and VizAcademy is deemed concluded. A confirmation of the Agreement will also be sent to the email address provided in the Registration Form. The User is additionally required to send VizAcademy a scanned copy of the signed Agreement.

8.EDUCATIONAL SERVICES PROVIDED VIA THE EDUCATIONAL PLATFORM. COURSE ORGANISATION

8.1. VizAcademy provides educational services via the Educational Platform on the dates selected by the User at the time of concluding the Reservation Agreement, and within the scope of the Course selected and paid for by the User.
8.2. Through the Educational Platform, the User has the opportunity to acquire, enhance, or change their professional knowledge, skills, and qualifications, as referred to in Article 117(1a)(5) of the Education Law.
8.3. Prior to the commencement of the first conference within the Course, VizAcademy organises a training session regarding the methods and principles of instruction, as well as the operation of the software to be used.
8.4. The educational services consist of: 8.4.1. providing the User, depending on the selected Course, access to educational services within the scope covered by the Course Curriculum;
8.4.2. supplying the User with Instructional Materials prepared in a format suitable for distance learning, which will be made available to Users on the Educational Platform and used for self-study at home to master the Course content;
8.4.3. providing access to interactive tasks.
8.5. The Course is divided into four modules: 8.5.1. an introduction to the subject of the Course and the working methods in 3ds Max and Corona Renderer;
8.5.2. preparation and provision of Instructional Materials containing a detailed description of the stages involved in completing each exercise, along with the methods and techniques for doing so;
8.5.3. practical work, i.e. independent completion of the exercise by the User, with support available via chat or Skype;
8.5.4. review of the User’s homework and the provision of feedback and guidance for further improvement.
8.6. The course schedule is available on the Educational Platform. The selection of topics and materials for each module is at the sole discretion of VizAcademy.
8.7. The Course is delivered in a format that includes periodic conferences, thematically linked workshops, and one-to-one interaction between the lecturer and the User.
8.8. The Course is conducted on the dates and at the times specified by VizAcademy.
8.9. During each Conference held as part of the Course, VizAcademy will provide the User with an assigned task along with the relevant Instructional Materials.
8.10. VizAcademy reserves the exclusive right to appoint the lecturer.
8.11. Participation in the Course requires a computer with the necessary software and internet access.
8.12. VizAcademy does not provide the User with any software, computer, or other technical means required to participate in the Course. The User is solely responsible for procuring and maintaining such equipment.
8.13. During the Course, the User receives Instructional Materials, which they are responsible for storing and securing on their own device. VizAcademy shall bear no liability, in particular in cases of data loss, nor for improper configuration or software installed on the User’s computer, or for poor internet connection quality. For the avoidance of doubt, VizAcademy is not liable if the User fails to participate in the Course due to hardware issues, nor for the completion of tasks, viewing of recordings, or participation in conferences under inappropriate conditions (e.g. while driving, walking, or cycling).
8.14. The User will receive password access information by email after the start of the first Conference, provided that the User has submitted their ID and VizAcademy has received confirmation of payment (in accordance with the concluded Course Delivery Agreement). If the access email is not received, the User must check their SPAM folder and notify VizAcademy of the issue. The password is issued for use on a single device, which will be used to access the Instructional Materials.
8.15. Support will be provided exclusively via the platform indicated to the User by VizAcademy in the application form—on a shared group chat designated for the group to which the User has applied. The support period lasts for 45 days from the start of the first Conference.
8.16. The person providing support may, as part of this assistance, instruct the User to rewatch specific Instructional Materials in cases where the User has not done so previously, or where their level of knowledge clearly indicates that they have overlooked certain topics covered in the materials.

9.COURSE PROGRESSION. ONGOING MONITORING OF USER LEARNING PROGRESS, VERIFICATION OF KNOWLEDGE, SKILLS, AND COMPETENCIES

9.1. In the event of a complete lack of activity by the User in the sessions conducted as part of the Course, VizAcademy reserves the right to remove the User from the Course (provided that the User has been warned at least once regarding the obligation to actively participate in the Course). In such a case, the User shall be entitled to a refund of the amount paid, reduced proportionally by the value of Instructional Materials and knowledge already provided to the User. The final amount to be refunded shall be determined at the sole discretion of VizAcademy.
9.2. The User is obliged to promptly notify VizAcademy in any case where, for personal reasons, they are unable to attend classes and complete homework assignments. In such a case (unless the Parties agree otherwise by way of a separate arrangement), the User shall be entitled to a refund of the paid fee, reduced proportionally by the value of Instructional Materials and knowledge already provided, on the condition that the User notifies VizAcademy no later than on the 20th day of the Course, inclusive. The final decision regarding the amount to be refunded rests with VizAcademy. From that point onwards, VizAcademy shall cease to send further Instructional Materials to the User.
9.3. If the User is unable to attend classes and complete homework assignments for personal reasons but fails to inform VizAcademy of their withdrawal by the 20th day of the Course in accordance with clause 9.2 above, VizAcademy will continue to provide the User with Instructional Materials (provided that all outstanding payments owed to VizAcademy are made in a timely manner). In such a case, the User shall not be entitled to any refund of the amounts paid and shall remain liable for any remaining instalments for the Course, which must be paid within the agreed timeframe.
9.4. The User is obliged to send proof of payment via email prior to the commencement of the Course (in the case of a one-off payment). In the case of payment by instalments, the User is required to submit proof of payment of each instalment by the deadline agreed with VizAcademy.

10.COURSE CANCELLATION

10.1. VizAcademy reserves the right to cancel or unilaterally change the date of the Course: 10.1.1. due to reasons caused by force majeure (at any time);
10.1.2. no later than three (3) days prior to the start of the Course, in the event of an insufficient number of registered participants. The required minimum number of participants is determined solely by VizAcademy for each individual Course.
10.2. Neither Party shall be held liable for non-performance or improper performance of the obligations arising from the Course Delivery Agreement if such non-performance results from force majeure—that is, extraordinary, unforeseeable circumstances, or circumstances that, although foreseeable, could not be avoided. These include, but are not limited to, natural disasters, catastrophes, strikes, riots, and similar events.
10.3. The deadlines for performance of obligations under the Course Delivery Agreement shall be extended by the duration of the force majeure event.
10.4. A Party invoking force majeure shall be obliged to notify the other Party without undue delay after the occurrence of such event and upon becoming aware of its impact on the timely and proper performance of the Agreement, providing information about the event and its effect on their ability to fulfil the Agreement.

11.REMUNERATION

11.1. The amount of remuneration due to VizAcademy for organising and conducting the Course depends on the Course selected by the User at the time of entering into the Reservation Agreement and the Course Delivery Agreement.
11.2. Payment must be made in advance, i.e. prior to being granted access to the Educational Platform, through one of the available payment methods: 11.2.1. via a payment operator providing payment services as defined under the Act of 19 August 2011 on Payment Services;
11.2.2. by bank transfer to VizAcademy’s account, or via the Stripe platform.
11.3. The price is indicated as a gross amount.
11.4. In cases where a reduced fee is advertised, VizAcademy also displays information about the lowest price applicable within the 30 days preceding the introduction of the discount, or from the date on which the given Course was first offered (if this period is shorter than 30 days), or the price before the discount was applied.

12.TECHNICAL REQUIREMENTS

12.1. A computer with monitor, mouse, and keyboard;
12.2. Internet access;
12.3. Minimum computer specifications: Intel i5 or Ryzen 5 processor, 8GB RAM, system hard drive with at least 50GB of available space.

13.PERSONAL DATA

13.1. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”), we inform you that the controller of the personal data collected during enrolment for the Course is VizAcademy.
13.2. Detailed information regarding the processing of personal data is available in the Privacy Policy.
13.3. VizAcademy processes personal data for the following purposes: 13.3.1. managing enrolment for and delivery of the Course (based on Article 6(1)(b) GDPR),
13.3.2. fulfilling its legal obligations (based on Article 6(1)(c) GDPR),
13.3.3. establishing, exercising, or defending legal claims (based on Article 6(1)(f) GDPR),
13.3.4. marketing of its own services (based on Article 6(1)(f) GDPR where a contractual relationship exists, or Article 6(1)(a) GDPR where prior consent has been given).
13.4. Consent may be withdrawn at any time.
13.5. Users of the Course are prohibited from copying, reproducing, or taking screenshots of other participants’ personal data or of any work displayed or discussed during the Course
13.6. For matters concerning data protection, please contact: rodo@3dvizacademy.com.

14.COPYRIGHT PROTECTION

14.1. All texts, graphics, diagrams, photographs, audio, presentations, videos, and all other materials available on the Educational Platform—including the Instructional Materials—are protected by copyright and constitute works within the meaning of Article 1(1) of the Act on Copyright and Related Rights (consolidated text: Journal of Laws of 2022, item 2509, as amended), hereinafter referred to as the “Copyright Act”.
14.2. The materials available on the Educational Platform are not provided in physical form and are not distributed in such form.
14.9. Materials available on the Educational Platform may be protected against unauthorised copying. Information regarding any such protection will be disclosed in the description of the material. The User may not remove or modify any protective measures applied to the materials.
14.10. VizAcademy reserves the right to monitor the User’s use of materials available on the Educational Platform. This monitoring right includes, in particular, the right to request information and explanations from the User regarding their use of the materials, without disclosing VizAcademy’s identity or revealing that an acquisition (or attempted acquisition) by a third party is being conducted at the request of VizAcademy.
14.11. In the event of any doubts regarding the scope of rights related to the use of materials available on the Educational Platform—including commercial use or resale—Users should direct their inquiries to: office@vizacademy.co.uk

15.REQUEST FOR PLATFORM COMPLIANCE WITH THE COURSE DELIVERY AGREEMENT

15.1. If the educational services provided via the Educational Platform are not in conformity with the Course Delivery Agreement, the User may request that the Platform be brought into compliance with said agreement.
15.2. VizAcademy may refuse to bring the Educational Platform into conformity with the Course Delivery Agreement if doing so is impossible or would impose excessive costs on VizAcademy.
15.3. In assessing whether the costs to VizAcademy are excessive, all relevant circumstances shall be taken into account, in particular the significance of the non-conformity of the Platform with the Course Delivery Agreement and the overall value of the Platform’s use under the Agreement.
15.4. VizAcademy shall bring the Educational Platform into conformity with the Course Delivery Agreement within a reasonable time from when it is notified by the User of the non-conformity, and without undue inconvenience to the User, taking into account the nature of the Platform and the purpose for which it is used. The cost of ensuring such conformity shall be borne by VizAcademy.

16.STATEMENT OF FEE REDUCTION OR WITHDRAWAL FROM THE COURSE DELIVERY AGREEMENT

16.1. The right to withdraw from the Course Delivery Agreement is granted exclusively to Consumers.
16.2. The Consumer has the right to withdraw from the agreement within 14 days of the conclusion of the Course Delivery Agreement, without providing any reason.
16.3. In the event of withdrawal from the Course Delivery Agreement, VizAcademy shall refund all payments received from the Consumer without delay and in any event no later than 14 days from the date on which VizAcademy was informed of the Consumer’s decision to exercise the right of withdrawal.
16.4. In the case referred to in point 16.5 below, VizAcademy grants access to the Course to the Consumer who entered into a Course Delivery Agreement within the 14-day withdrawal period prior to the start date of the Course. The refund amount will be reduced proportionally to the number of Instructional Materials and knowledge already provided to the User. The final decision on the amount to be refunded lies with VizAcademy.
16.5. If the Course Delivery Agreement is to be performed before the expiry of the withdrawal period, the Consumer must submit a declaration of consent for VizAcademy to begin provision of the service prior to the expiry of the withdrawal period. This declaration is included as Annex No. 3 to these Terms and Conditions.
16.6. The Consumer loses the right to withdraw from the Course Delivery Agreement if VizAcademy has fully performed the service under that Agreement. The Consumer must provide a statement acknowledging the loss of this right, the content of which is set out in Annex No. 3 to these Terms and Conditions.
16.7. To exercise the right of withdrawal from the Course Delivery Agreement, the Consumer must submit a one-time written declaration to VizAcademy using one of the following methods:
By post to: ul. Kolejowa 47, unit U-23, 01–210 Warsaw, Poland
By email to: office@vizacademy.co.uk

16.8. VizAcademy provides a withdrawal form template as Annex No. 2 to these Terms and Conditions.
16.9. To meet the withdrawal deadline, it is sufficient for the Consumer to send a notification of the intention to exercise the right of withdrawal before the withdrawal period expires.
16.10. The refund shall be issued using the same payment method used by the Consumer in the original transaction, unless the Consumer explicitly agrees to a different method. Upon valid withdrawal from the Course Delivery Agreement, VizAcademy is obliged to refund the paid amount immediately, and in any event no later than 14 days from receipt of the withdrawal notice.
16.11. If the educational services provided via the Educational Platform are not in conformity with the Course Delivery Agreement, the User may submit a statement requesting a reduction in the fee (as referenced in point 11 of these Terms and Conditions) or withdrawal from the Course Delivery Agreement where: 16.11.1. bringing the Educational Platform into conformity with the Course Delivery Agreement is impossible or would involve excessive costs, as per points 15.2 and 15.3,
16.11.2. VizAcademy has failed to bring the Educational Platform into conformity as per point 15.4,
16.11.3. the non-conformity persists despite VizAcademy having taken appropriate measures,
16.11.4. the non-conformity is so significant that it justifies a fee reduction or withdrawal without first using the remedy described in point 15,
16.11.5. a statement by VizAcademy or the circumstances clearly indicate that the Platform will not be brought into conformity within a reasonable time or without significant inconvenience to the User.
16.12. The reduced fee must be proportional to the discrepancy between the value of the Educational Platform as received and the value that would be provided if it conformed to the Course Delivery Agreement. When reducing the fee, the duration of non-conformity must also be taken into account.

17.COMPLAINTS AND ENQUIRIES

17.1. In the event of any doubts or issues related to the use of VizAcademy’s services, the User may contact VizAcademy by sending an email to: office@vizacademy.co.uk
17.2. Every User has the right to lodge a complaint concerning the functioning of the Educational Platform.
17.3. Complaints may be submitted via email to: office@vizacademy.co.uk
17.4. A complaint should include the User’s full name, mailing address, a description of the action or omission that is the subject of the complaint, and the desired resolution.
17.5. VizAcademy shall review the complaint no later than 14 days from the date of its receipt. A complaint is considered reviewed when VizAcademy sends a response indicating whether the complaint is upheld or rejected before this deadline.
17.6. Submitting a complaint, its rejection, or lack of response from VizAcademy does not affect the User’s right to pursue claims through judicial or out-of-court proceedings in accordance with applicable law.

18.OUT-OF-COURT METHODS OF COMPLAINT HANDLING AND DISPUTE RESOLUTION

18.1. The provisions of point 17 of these Terms and Conditions do not exclude the User’s right to assert their claims in accordance with applicable legal provisions. The User may utilise out-of-court complaint and dispute resolution methods as set out on the website of the Polish Office of Competition and Consumer Protection (UOKiK), in the section “Out-of-court resolution of consumer disputes,” available at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
18.2. In particular, to utilise out-of-court methods, the User may: 18.2.1. submit an application to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection for resolution of a dispute arising from the concluded agreement,
18.2.2. apply to the regional inspector of the Trade Inspection in accordance with Article 36 of the aforementioned Act for the initiation of mediation proceedings for an amicable settlement of the dispute,
18.2.3. seek assistance from a district (municipal) consumer ombudsman or a consumer protection organisation (e.g., the Consumer Federation, Association of Consumers).
18.3. The European Online Dispute Resolution (ODR) platform is available at: www.ec.europa.eu/consumers/odr. This interactive and multilingual website serves as a one-stop shop for consumers and traders seeking to resolve disputes out of court concerning contractual obligations arising from online sales or service contracts.

19.AMENDMENT OF THE TERMS AND CONDITIONS

19.1. These Terms and Conditions may be amended, in particular in the following cases: 19.1.1. a change in applicable laws that affects the content of the Terms and Conditions;
19.1.2. a change in the scope of services provided;
19.1.3. a change in the type of services provided;
19.1.4. a change in the technical requirements necessary for the correct use of the Educational Platform.
19.2. Each amendment to the Terms and Conditions shall be announced by publishing the updated unified text on the Platform and the Educational Platform.
19.3. The updated Terms and Conditions shall be delivered to the User by sending a link to the website containing the current version to the email address provided during enrolment.
19.4. The amended Terms and Conditions shall enter into force 14 days after their announcement and notification to the User.
19.5. A User who does not accept the amended Terms and Conditions may resign from further use by submitting a notice of termination of the agreement within 7 days from the date the notification was sent.

20. Changing the group

20.1 Notification of Inability to Attend Classes
The User is obligated to promptly inform VizAcademy in every instance where, due to personal reasons, they are unable to attend classes or complete homework assignments. In such cases (unless the Parties agree otherwise through a separate arrangement), the User is entitled to a refund of the payment made, reduced proportionally to the number of instructional materials provided to the User and the knowledge imparted. This is subject to the condition that the User notifies VizAcademy of this fact no later than the 20th day of the Course, inclusive. The final decision regarding the amount of the refund lies with VizAcademy. VizAcademy will not send any further instructional materials to the User.

20.2 Failure to Notify Within the Specified Time
If the User is unable to attend classes or complete homework assignments due to personal reasons but fails to notify VizAcademy of their withdrawal by the 20th day of the Course as outlined in section 1, VizAcademy will continue to send instructional materials to the User (provided that all outstanding payments to VizAcademy are made on time). In such a case, the User is not entitled to any refund of the payments made and is obligated to pay any remaining installments for the Course within the agreed timeframe.

20.3 Changing to a Different Training Schedule
If a participant wishes to transfer to a different training session and their current training group:
20.3.1 Has Not Yet Concluded – The participant may transfer to the next training group free of charge one time. After transferring, the participant will resume classes in the new group at the same stage they left off in the previous group. Any subsequent request for transfer to another group, notified during the course period, will require a fee of £300 payable at the start of the new session
20.3.2 Has Already Concluded – The participant is entitled to transfer to the next training group one time, subject to a fee of £300, payable at the start of the new session. After transferring, the participant will resume classes in the new group at the same stage they left off in the previous group.

After utilizing the options described in points (a) or (b), the participant may attend the training again, starting from the beginning of the course. This requires re-registration for the training and payment of the full fee for the group as listed on the VizAcademy website https://vizacademy.co.uk/available-dates

To transfer to another group, the participant must also ensure that the full payment for the group they are currently enrolled in is made in accordance with the payment schedule for that group.

To transfer to another group, the training participant must inform VizAcademy via email at office@vizacademy.co.uk.

21.FINAL PROVISIONS

21.1. Any reports regarding violations of these Terms and Conditions by Users should be sent to: office@vizacademy.co.uk
21.2. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.
21.3. These Terms and Conditions are effective as of 22 May 2024.

Annex No. 1 to the Terms and Conditions

WITHDRAWAL FORM FROM THE RESERVATION AGREEMENT
(This form should be completed and sent only if you wish to withdraw from the Reservation Agreement)

Addressee:
VIZACADEMY – Non-Public Institution of Continuing Education
ul. Kolejowa 47, unit U-23, 01–210 Warsaw, Poland
Registered in the register of non-public schools and educational institutions maintained by the Capital City of Warsaw under number 1240K.
Operated by: VIZACADEMY sp. z o.o., ul. Rolna 23A, 33-395 Chełmiec, Poland
KRS: 0000725092, REGON: 369803210, NIP: 7343557295
Email: office@vizacademy.co.uk

I hereby notify you of my withdrawal from the Reservation Agreement concluded on: ______________

Details of the User withdrawing from the Agreement:

First name:
Surname:
Street and house number:
Postcode and city:
Telephone number:
Contact email address:
Email address used to create the account:

Date: __________________
Signature: _______________________
(only if the form is submitted in paper format)

Annex No. 2 to the Terms and Conditions

WITHDRAWAL FORM FROM THE COURSE DELIVERY AGREEMENT
(This form should be completed and sent only if you wish to withdraw from the Course Delivery Agreement)

I hereby notify you of my withdrawal from the Course Delivery Agreement concluded on: ______________

Details of the User withdrawing from the Agreement:

First name:
Surname:
Street and house number:
Postcode and city:
Telephone number:
Contact email address:
Email address used to create the account:

Date: __________________
Signature: _______________________
(only if the form is submitted in paper format)

Annex No. 3 to the Terms and Conditions

Statement of Consent for Provision of the Service Before the Expiry of the Withdrawal Period, Along with Acknowledgement of the Limitation of the Right of Withdrawal

I hereby declare that I consent to the commencement of service provision by VIZACADEMY – Non-Public Institution of Continuing Education,
ul. Kolejowa 47, unit U-23, 01–210 Warsaw, Poland
Registered under number 1240K, operated by VIZACADEMY sp. z o.o., ul. Rolna 23A, 33-395 Chełmiec, KRS: 0000725092, REGON: 369803210, NIP: 7343557295,
in accordance with the Course Delivery Agreement, before the expiry of the withdrawal period referred to in Article 27 of the Consumer Rights Act.

I also acknowledge that, pursuant to Article 38(1)(1) of the Consumer Rights Act, I lose the right to withdraw from the Agreement in the event that VizAcademy completes the service in full prior to the expiry of the withdrawal period.

Date: __________________
Signature: _______________________

Annex No. 4 to the Terms and Conditions

Information on Specific Risks Associated with Electronic Services Provided by VizAcademy

Pursuant to Article 6(1) of the Act of 18 July 2002 on Providing Services by Electronic Means (Journal of Laws 2020, item 344), VizAcademy informs Users of the potential risks associated with using electronic services. The following threats are only potential but should be considered, even though VizAcademy implements safeguards against unauthorised third-party actions.

The main risks related to the use of the Educational Platform over the Internet include:

Malicious software;
Applications or scripts with harmful, criminal, or malicious intent targeting the User’s IT system (e.g., viruses, worms, trojans, keyloggers, dialers);
Spyware;
Tracking software that collects and transmits user data without consent;
Spam – unwanted mass-distributed emails, often of advertising nature;
Phishing – fraudulent attempts to acquire confidential information (e.g., passwords) by impersonating a trustworthy entity;
System intrusions using hacker tools such as exploits or rootkits.

To minimise these risks, Users are advised to:

Install and regularly update antivirus software;
Enable a firewall;
Regularly update operating systems and all relevant software;
Avoid opening attachments from unknown email addresses;
Review information and licensing terms displayed during software installation;
Never share passwords or login details with unauthorised individuals;
Perform regular full-system antivirus scans;
Use VPN services;
Use only original and legally sourced operating systems and software.